Vegan Leather Warranty Policy
Ted & Luna offers a 1 Year (12-month) warranty on all of our play mats and diaper changing mats, from date of purchase.
If there's any manufacturing defect on the mat, we require you to notify us and disclose this as soon as possible within 14 days of the receiving the product, so we can rectify the issue.
What's not covered?
Our warranty does not cover the following but is not limited to;-
- Normal wear & tear from daily and/ continued use
- Ageing and Discolouration.
- Puncture Damage (such as pierces and holes) caused by use, accidents and/or failure to follow Product Care Instructions.
- Incorrect use and/or failure to follow Product Care Instructions.
Before you submit your Warranty Claim, please ensure you've read and acknowledge our Warranty Policy above to ensure this applies to your claim.
To start your Warranty Claim process, please email us at firstname.lastname@example.org with the following information:
- Your order number
- A wide shot image of your product in its entirety
- Close-up images of your concern/issue/problem areas
The above information provided will help speed up the claim process. Thank you for your patience as we promptly address your claim as soon as we are able.